Website care
Website care, so you don't have to touch your site
Hosting, updates and backups with a tested restore, plus small changes you ask for by email, so you never have to touch the site.
Who it's for
Is this for you?
Built first for established trades and local service businesses around Melbourne. If your customers find you locally, this is likely a fit.
You'd rather not maintain it
You want the site kept up to date without learning how it works.
Your details change
Hours, prices, staff or services change a few times a year and need updating.
You want an early warning
You'd like to know if the site goes down, rather than hearing it from a customer.
Probably not the right fit if you need
- New pages or features
- Larger redesigns
- Ongoing SEO or advertising
What's involved
What we do
Updates
The software your site runs on kept up to date.
Backups
Regular backups, so the site can be restored if something goes wrong.
Security and uptime checks
The site monitored, so problems are noticed early.
Small content edits
A small allowance of edits for things like opening hours, prices or a staff photo.
Regular check-ins
A short summary of what was done and anything that needs your decision.
Sites we didn't build
We can look at caring for an existing site, but we'll check how it's built and hosted before quoting.
How delivery works
How it works
You always know what happens next, what we need from you and what you'll receive.
- Stage 1
Review
We look at how your site is built and hosted, and what needs fixing first.
- Stage 2
Set up
Access, backups and monitoring put in place, in your name where possible.
- Stage 3
Monthly care
Updates, checks and small edits each month.
- Stage 4
Larger changes
Anything bigger is scoped and quoted separately before work starts.
Scope
What's included, and what isn't
Your written scope lists exactly what's included before any work starts.
Typically included
- Updates and backups
- Security checks
- An allowance of small edits each month
- Regular check-ins
Not included
- New pages or features
- Larger changes (quoted separately)
Set out in your written scope
These depend on your business, so they are confirmed in writing before any work starts:
- The size of the monthly edit allowance
- How often check-ins happen
- Response times for requests
- Minimum term and cancellation terms
- Whether hosting and domain costs are included
Questions
Common questions
What counts as a small edit?
Things like updating opening hours, prices or a staff photo. The exact allowance will be in your care agreement.
Can I cancel?
Cancellation terms will be set out in your care agreement once they're approved.
Talk about looking after your site
Not sure where to start? Try the self-check.